We are interviewing for a Site Coordinator at our Jennifer Square location who enjoys patient care in the outpatient setting in Annapolis, MD. 

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.

Delivering clinical excellence for over 25 years. 

Advance Rehabilitation Management Group (ARMG) is a physical therapist-owned company that has been providing exceptional physical therapy services since 1998.  

We work together. 

We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers.

Our patients are what drives us. 

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment. 

Do your best work while living your best life! 

We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. 

The Site Coordinator is a leadership position within the administrative office hierarchy of the clinics. The Site Coordinator reports directly to the Director of Front Office Operations. The Site Coordinator must work closely and cooperatively with the Director of Front Office Operations, all healthcare providers and office assistants within each clinic. The Site Coordinator must have a thorough knowledge of all TPS support staff, including training and developing an effective working relationship with all office assistants. The Site Coordinator must have superior knowledge of EPIC, the work processes, and practice policies and procedures. The Site Coordinator must be able to set work priorities and assignments during the work day per the guidance of the Director and direct staff accordingly. Healthy and effective staff communication skills are essential for a Site Coordinator. A Site Coordinator must be able to accurately observe staff performance and communicate those performance successes or problems to the Director.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

•  Medical, Dental, and Vision Insurance
•  Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
•  Paid Time Off
•  Employee Referral Bonus Program
•  Paid Holidays for full-time employees
• Benefit offerings based on employment status
  
  

Skills Required:

• • Demonstrates Proficient Use of EPIC.
  • Registering and scheduling patients; printing documents to include the providers’ daily schedule; accessing and making changes to patients’ registrations; properly utilizing the card scanner.
  • Collects copays and patient balances; can accurately complete charge entry at patient check-out; correctly performs end of day balancing and reconciliation of time of service (TOS) batches.
  • Demonstrates Competence with the Collection Process. Responds to patient billing and insurance inquiries and facilitates resolution of financial issues promptly through coordination of communication between departments.
  • Advanced knowledge of medical terminology, diagnosis categorization, fee for service and third-party reimbursements.
  • Demonstrates competence with insurance issues. Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient needs a referral and/or preauthorization; knows how to search for or add insurances in EPIC.
  • Answers and screens office calls, greets patients in a professional and timely manner; proper telephone etiquette; understands when it is acceptable to release patients protected health information.
  • Ensures that employees adhere to all policies and procedures, and that infractions are reported to the Director of Front Office Operations. Provides information to the Director regarding the competency of staff personnel and any additional training if warranted. Participates in, and when tasked, can lead monthly staff meetings.
  • Assists with and carries out any training of new staff as instructed by the Director.
  • Covers when office assistants are out or on vacation as directed by the Director.

  Performs all office assistant duties, and other projects as assigned..

Educational/Experience Requirements

• Post high school classes at college level strongly preferred. 3-4 years supervisory experience preferred. Efficient computer skills required. Must have excellent communication skills (both verbal and written) and the ability to interact with all levels of personnel.
• BLS preferred
  
  
  

RequiredLicense/Certifications: Certified Medical Assistant or Registered Medical Assistant may be required depending on the office.

Working Conditions, Equipment, Physical Demands

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands -

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.