Position: Customer Service Representative

Location: Maryland

Coverage needs: Full-time 

Setting: Outpatient

Our Story. 

At Therapy Partner Solutions we have a strong, collaborative team committed to working together. We would love to support you if you are searching for a fantastic team to join and develop your skills. Everyone should work in an environment where they feel valued, heard, and equipped to grow in their careers. 

Our patients are what drives us.   

We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized customer service possible in a warm and friendly environment. 

Job Overview

In this position you will be expected to maintain a professional manner, providing excellent customer service as reflected in the policies and practices.

Duties include but are not limited to,

• Accurately obtaining and processing information and documentation while maintaining a 98% accuracy rate.
• Adhere to department and organization compliance policies, as well as state and federal regulations (e.g., HIPAA).
• Answer the phone courteously and professionally within three rings using approved greetings.
• Collect necessary items at the time of service.
• Maintain confidentiality of all information.
• Participates in training activities for hospital-wide changes by attending meetings and in-services.

Benefits for Full-Time Employees include but are not limited to:  

• Medical/Dental/Vision insurance   

• Loan assistance program 

• 401K with 50% employer match up to 6% per check  

• Paid holidays  

• Paid time off  

• 40 hours for Sick leave 

• Full-time benefit options start at 30 hours per week  

• Company-paid employee life insurance   

• Voluntary life insurance options  

• Short and long-term disability options  

• Employee assistance program (including mental health services) 

Requirements for this position include the following:  

• Education: High school diploma or GED.
• Typing Speed: Minimum of 20 words per minute.
• Experience: Two years of previous registration or insurance experience in a healthcare environment preferred.
• Communication Skills: Excellent communication skills must be demonstrated.
• Medical Knowledge: Knowledge of medical terminology is desirable.
• Computer Skills: Working knowledge of basic computer skills and web-based applications.
• Interpreter Certification: If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required.